Refund Policy

1. Eligibility for Refunds

Refunds are only applicable in the following situations:

• A duplicate payment has been made for the same bill.

• An incorrect payment has been processed due to a technical error on our end.

• The payment failed but the amount was deducted from your account.

2. Non-Refundable Situations

Refunds are not applicable if:

• The payment was processed successfully to the correct service provider.

• The issue occurred due to incorrect billing details provided by the user.

• The user requests a refund after the payment has been successfully confirmed.

3. Refund Request Process

To initiate a refund request, please contact our customer support team within 7 days of the transaction. You will need to provide:

• Your payment receipt or transaction ID

• The payment method used

• A short description of the issue

Once we receive your request, our team will verify the details and process eligible refunds within 5–10 business days.

Refunds will be issued to the original payment method used during the transaction. Please note that processing times may vary depending on your bank or payment provider.

4. Need Help?

If you have any questions about our refund policy or need assistance with a payment issue, please contact us at +1 888 994 9688